Effective date: 25th May 2018.

This Privacy Policy describes how, what and when we collect, use, and share your personal information.

When this policy mentions “we” or “us,” it refers to the controller of your information under this policy. Your information is controlled by The Structural Exam Ltd., Unit 1 Kangley Business Centre, Kangley Bridge Road, London SE26 5AQ, United Kingdom.

This Privacy Policy applies across all the websites under our control (collectively “Websites”). Please see here for an up-to-date list of our sites.

Data Controller and Processor

Your personal information is controlled and processed by Us, The Structural Exam Ltd. We do not share your details with 3rd parties without your explicit consent.

The circumstances in which we may contact you

We may contact you, including by email, to tell you about our services or products.

You may refuse any marketing communication from us in the future at any time by emailing us at admin@thestructuralexam.com or clicking the “unsubscribe” button at the bottom of marketing emails.

We may also contact you by email, telephone or written forms in cases of legal compliance or disputes (such as copyright infringements). This does not affect your statutory rights.

What information do we hold?

Depending which services you use or the product you buy, we collect and store different items of information under one or more Lawful Bases of the General Data Protection Regulations.

When you visit our web pages, tracking technologies may automatically record information about you. This information does not identify you personally.

We automatically collect and store only the following information about your visit:

  • The internet domain and IP address from where you access our Websites;
  • The type of browser software and operating system you use to access our Websites;
  • The date and time you access our web site;
  • The pages you enter, visit and exit on our Websites; and
  • If you linked to our Websites from another web site, the address of that web site.

We use this information to help us identify browsing trends. This will help improve our Websites, and to learn about the number of visitors to our Websites and the types of technology our visitors use.


A cookie is a text file saved on your computer by your browser to store certain types of data that you are using on our Websites. We uses cookies to gather and save data about the functions you use and the pages you visit within the Websites.

If you wish to completely avoid the cookies, turn off cookies in your browser. This will disable the Item Store and the Request Samples tool and may affect the overall performance of the site.

You will normally be able to accept all cookies, reject all cookies, accept certain types of cookie, and/or receive a warning before accepting a cookie.

Alternatively, if you wish to remove these cookies from your computer at a later date you may clear them after visiting the site; this will not affect the performance of the site or the cookies in question.

Standard Operating Policy

We do not create new information based on the details you provide us, nor do we use automated or machine-learning decision making techniques.

Our standard operating policy does not require you to pass sensitive information about yourself, nor about criminal convictions. In the unexpected circumstance that we may need it, we will only do so with your explicit consent.

Sensitive information includes:

  • racial or ethnic origin,
  • political opinions,
  • religious or philosophical beliefs,
  • trade union membership,
  • genetic data,
  • biometric data for the purpose of uniquely identifying a natural person
  • data concerning health
  • data concerning a natural person’s sex life
  • sexual orientation.

Free product downloads

We require your name and email address in order to send you the free digital download.

Users have the opportunity to opt into our mailing list and provide consent for us to continue sending you relevant marketing or blog post emails.

Electronic product sales

These may be digital books (“e-books”) or pre-recorded videos accessed through subscription channels.

We collect the following items of information, as required for company financial book-keeping and tax compliance under EU VAT Directive (2006/112/EC) and HMRC VAT Notice 741A:

  • Your Name, as per your electronic payment method
  • E-mail address
  • Billing address
  • IP address
  • Telephone number (this is only used when a manual download is requested, and is not required through our standard payment channel)

For VAT MOSS accounting we are obliged to hold your information for a minimum of 10 years.

Consulting or other personalised services

All the information you provide to us is under the Contractual Lawful Basis, as your personal information is required for use to provide individualised consulting and best judgement.

Usually this consist of the following:

  • Your Name
  • Business name (for business-to-business sales)
  • Your email address
  • Telephone or Skype or voice over IP contact detail
  • Professional Engineering Institution for which you are applying for
  • Your Curriculum Vitae (depending on the actual service you are requesting)

Under HMRC VAT Notice 741A we are obliged to hold this information for a minimum of 6 years, and minimum 10 years for VAT MOSS transactions. In these situations you have the right to access and inspect the information we hold, but you will not have the Right to Erasure within the statutory period.

Request for further information, feedback or complaints

Should you wish to contact us for more information, to provide feedback or complain, please do so by one of the following methods:

By letter to:

The Structural Exam Ltd.,

C/O Data Protection Officer

Unit 1 Kangley Business Centre,

Kangley Bridge Road,

London SE26 5AQ,

United Kingdom.


By email to: admin@thestructuralexam.com

Or via our online contact form: https://thestructuralexam.com/contact-us  

For requests to obtain a copy of the personal data that we hold about you, if we are satisfied that you can identify you, we will send to you, within 30 days, a copy of all the data that we hold concerning you.

For receipts of complaints, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you within 30 days of receiving your complaint to inform you of the results of this review.